Customer Service

Order Information

Order online:

Call Toll Free: 1-866-363-7463 (1-866-DOD-SHOE)
Fax your order: 1-307-721-3985

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Gift Certificates
Want to buy a gift for a special someone? Gift Certificates are a great choice. Click the following link:

Customer Service Hours
Monday - Friday 10:00 a.m.-6:00 p.m., Mountain Time
Saturday 9:30 a.m.- 5:30 p.m.
Sunday 12:00-4:00 p.m.

Returns & Exchanges
Exchanges are FREE and returns are easy! You may return any undamaged item within 30 days - no questions asked - for exchange or refund (excluding shipping charges). Returns must be received by Dodds Shoe Co within 30 days of purchase. Before wearing your shoes outside, please take a few minutes to try them on a carpeted surface. This will ensure that we can provide a refund in the event you are not satisfied. We recommend enclosing the return in a shipping box. For return / exchange details & instructions, click here.

Payment Methods
Check or Money Order, Visa, MasterCard or Discover

Just because shipping is free doesn't mean it should take a long time. We understand that getting your items quickly is important to you, so we make every effort to process your order the same day. Most orders arrive in 3-5 business days. We offer a variety of shipping options and we ship via UPS and/or USPS within the United States. Air shipping times are guaranteed, excluding UPS designated weather delays. Please note that expedited shipping charges are not refundable for UPS designated weather delays. Shipping to Alaska, Hawaii, and military addresses is via UPS ground or USPS Priority. Some items are shipped directly from the manufacturer and may take additional processing time.

 Purchase Amount    Standard 
 $0.00-$25.00 $4.95  $8.95  $9.95  $12.95  $11.95 
 $25.01-$50.00 $7.95  $11.95  $12.95  $14.95  $11.95 
 $50.01-$100.00 Free! $3.95 $4.95  $17.95  $11.95 
 $100.01-$150.00 Free! $3.95 $4.95  $18.95  $12.95 
 $150.01-$200.00 Free! $3.95 $4.95  $19.95  $12.95 
 $200.01-$250.00 Free! $3.95 $4.95  $20.95  $13.95 
 $250.01-$300.00 Free! $3.95 $4.95  $25.95  $13.95 
 $300.01-$350.00 Free! $3.95 $4.95  $29.95  $14.95 
 $350.01-$400.00 Free! $3.95 $4.95  $34.95  $14.95 
 Over $400.00 Free! $3.95 $4.95  $39.95  $16.95 

Shipping rates may vary on over-sized items. You will be contacted if over-size charges apply before shipment.

Perfect Fit Size Conversion

Please note that European and UK sizing conversions may vary by manufacturer.

Download a printable foot measuring device here.


Your Privacy & Security
Your privacy and security are important to us! We do not give, sell, or rent your information to anyone for use outside of Dodds Shoe Co. You always have the option to "opt out" of any communications from us. On most of our e-mails, you may simply click "unsubscribe" at any time. Also, for a worry-free shopping experience, we use secure socket layer encryption technology to protect your information.