Return and Exchange Information

If you get your order and you don't absolutely love what you received, we're here to make it right. How? You have a few options:

 

 

1. Free Exchanges: 

 

Wrong size? Color not what you expected? Just didn't love it? No problem. If you still want a new pair of shoes (and who doesn't?) follow these simple instructions:

 

  • Go ahead and place a new order for the item you REALLY want. That way you know it is in stock and ready to ship to you the same day.**
  • After placing your new order, click the link on your order confirmation page asking if you need to return something.
  • On the next screen, enter the Order Number of the item(s) you want to return, along with your shipping address zip code.
  • Voila! A free UPS return label will be sent to your e-mail address on file. Simply print out the label and drop off the package at any UPS location. Your refund will be processed as soon as we receive your return.

 

I want to start shopping for my exchange!

 

*To qualify for a free exchange, you must place a new order for the item you would like to exchange, and the original order must be undamaged and sent back within 30 days of receipt. New exchange orders follow the same shipping guidelines as original orders, including free shipping over $50 and regular shipping charges for expedited orders/orders under $50 and AK/HI shipments. Before wearing your shoes outside, please take a few minutes to try them on a carpeted surface. This will ensure that we can return the item with no problems. Returns must include the original box and packing materials. To avoid a $5 re-boxing charge the return must be enclosed in a shipping box (the original box the merchandise was shipped in or another box of your choice). We reserve the right to limit the number of free exchanges.

 

**Orders for in-stock merchandise received by 2 p.m. MST will ship the same day.

 

 

2. Easy Returns:

 

Decide on no new shoes for now? No problem. Undamaged items can be returned for a full refund within 30 days of the original ship date. We can provide you with an insured, pre-paid UPS return label so you can simply drop off the package at any UPS location. By using the electronic return label, $8.95 will be deducted from your refund and your return will be quick and hassle free.

 

Click here to make a return with a pre-paid UPS return label.

 

If you choose not to use the label, send the items back using a carrier of your choice to the following:

 

Return Address:
Dodds Shoe Company
Attn. Returns
401 South 2nd Street
Laramie, WY 82070

 

Please include a copy of your receipt or return instructions including your order number.

 

We recommend shipping via a traceable carrier for your peace of mind, and insuring the package to protect against loss or damage.

 

*To qualify for a refund, items must be in new condition and sent back with the original packing materials within 30 days of the original ship date. Before wearing your shoes outside, please take a few minutes to try them on a carpeted surface. This will ensure that we can return the item with no problems. Returns must include the original box and packing materials. To avoid a $5 re-boxing charge the return must be enclosed in a shipping box (the original box the merchandise was shipped in or another box of your choice). 

 

 

3. Returning/Exchanging a Gift?

 

Please call customer service at 1-866-363-7463.